Effective Date: October 24, 2025
Last Updated: October 24, 2025
Overview
Phoenix Nest Firewood ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at organicengineer.com or purchase our products.
Information We Collect
Information You Provide:
- Name, email address, phone number, and delivery address when placing orders
- Payment information (processed securely through our payment processor)
- Communications with us via email, phone, or contact forms
Automatically Collected Information:
- Device information, IP address, and browser type
- Pages visited and time spent on our website
- Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate about your orders and delivery
- Respond to your inquiries and customer service requests
- Improve our website and services
- Send promotional communications (with your consent)
- Comply with legal obligations
Sharing Your Information
We may share your information with:
- Service providers who help us operate our business (payment processors, delivery services)
- Facebook when you interact with our Facebook Shop or Marketplace listings
- Legal authorities when required by law
We do not sell your personal information to third parties.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Restrict how we process your information
Data Security
We implement reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure.
Third-Party Services
Our website may integrate with third-party services including:
- Facebook (for advertising and marketplace integration)
- Payment processors
- Analytics services
These services have their own privacy policies.
Cookies
We use cookies to improve your browsing experience. You can control cookies through your browser settings.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date.
Contact Us
For questions about this Privacy Policy or your personal information, contact us:
Phoenix Nest Firewood
1301 Pleasant Valley Rd
Greenup, KY 41144
Phone: (606) 923-7664
Email: rayven@organicengineer.com
Website: https://www.organicengineer.com