Terms of Service - Phoenix Nest LLC Firewood

    1. Acceptance of Terms

    By accessing or using the Phoenix Nest LLC website (the "Site") and purchasing firewood from us, you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you must not use our services.  

    2. Products and Descriptions

  • We strive to provide accurate descriptions of our firewood products, including species, dimensions, and moisture content. However, variations may occur due to natural factors.
  • Images on the Site are for illustrative purposes only and may not perfectly represent the actual product.
  • Firewood is a natural product, and variations in size, shape, color, and moisture content are to be expected.


3. Ordering and Payment

  • Orders can be placed through our Site or by phone.
  • Payment must be made in full at the time of ordering unless otherwise agreed.
  • Prices are subject to change without notice.
  • Sales tax will be added where applicable.


4. Delivery

  • We offer delivery to many areas please call us to confirm we deliver to your location.
  • Delivery dates and times are estimates and are subject to change due to factors beyond our control, such as weather conditions or traffic.
  • You are responsible for ensuring that the delivery location is accessible and safe for our delivery vehicle.
  • Delivery will be made to the curb or driveway unless otherwise agreed.
  • We are not responsible for moving firewood beyond the designated delivery point.
  • You must be present at the delivery location during the scheduled delivery window. If no one is available, redelivery fees may apply.
  • We are not responsible for damage to property during delivery if reasonable care is exercised.
  • Delivery fees are separate from the product cost.


5. Firewood Quality and Storage

  • We strive to provide high-quality firewood.
  • Firewood is a natural product and may contain insects, mold, or other natural elements.
  • Proper storage is essential. Store firewood in a dry, well-ventilated area away from structures.
  • We are not responsible for damage or issues arising from improper storage.


6. Returns and Refunds

  • Due to the nature of firewood, returns are generally not accepted.
  • Refunds or replacements will be considered on a case-by-case basis.
  • Delivery fees are non-refundable.


7. Limitation of Liability

  • Phoenix Nest LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.
  • Our liability is limited to the purchase price of the firewood.  
  • We are not responsible for damages resulting from the use or misuse of firewood.


8. Indemnification

You agree to indemnify and hold Phoenix Nest LLC harmless from any claims, damages, or expenses arising from your use of our products or services or your breach of these Terms.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky, without regard to its conflict of law principles.  

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on the Site and will be effective immediately.  

11. Contact Information

If you have any questions about these Terms, please contact us at:

  • Phoenix Nest LLC
  • 1217 Unity Cir, Flatwoods, KY

12. Entire Agreement

These Terms constitute the entire agreement between you and Phoenix Nest LLC regarding the use of our products and services.